POLICY

Return Policy

At 1Upshift Gears, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are here to make that process as smooth and hassle-free as possible. Whether you’ve changed your mind or something isn’t quite right, we’ve got you covered.

Here’s how we ensure a seamless return experience:

  1. Easy and Convenient Returns:
    • Contact our friendly customer service team to initiate a return. We're here to assist you every step of the way.
  2. Quick Refund Process:
    • Once we receive and inspect your returned wheels, we’ll process your refund swiftly, so you can shop with confidence.
  3. No-Hassle Support:
    • Whether it’s a question about eligibility or assistance with the return shipping, our dedicated support team is ready to help.

Our Promise:

  • 30-Day Return Window: You have a full 30 days from the delivery date to decide if your purchase is right for you.
  • Customer-Centric Service: Our goal is to provide you with exceptional service, making returns as simple and stress-free as possible.
  • Quality Assurance: We stand by the quality of our products. If there’s any issue, we’ll make it right, ensuring you’re completely satisfied with your purchase.

Thank you for choosing 1Upshift Gears. We value your business and are committed to providing you with the best possible shopping experience. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

  1. Return Eligibility:

    • Wheels must be unused and in the original packaging.
    • Wheels must not have been mounted on a vehicle or had tires mounted on them.
    • Must include all original accessories, documentation, and parts.

  2. Return Timeframe:

    • Returns are typically accepted within 30 days of the delivery date.
    • Some businesses might offer extended return periods, such as 60 or 90 days, but 30 days is standard.

  3. Return Process:

    • Customers must contact customer service to initiate a return.
    • A Return Merchandise Authorization (RMA) number is often required.
    • Returns without an RMA number might not be accepted or could incur additional fees.

  4. Restocking Fees:

    • A restocking fee of 15-25% may apply to returned wheels.
    • Restocking fees can be waived under certain conditions, such as if the return is due to a defect or an error on the company's part.

  5. Shipping Costs:

    • We understand that returning an item can sometimes be a hassle, and we're here to make it as easy as possible for you. For most returns, customers are responsible for the return shipping costs. However, if the return is due to an error on our part or a defective product, we’ve got you covered – we'll take care of the return shipping costs for you.

      To ensure your return reaches us safely, we recommend using a trackable shipping service and purchasing shipping insurance for high-value items like wheels. This helps protect you in case anything goes awry during transit.

      Our goal is to make the return process as smooth and stress-free as possible, so if you have any questions or need assistance with return shipping, our friendly customer service team is here to help. Just reach out to us, and we’ll guide you through the process.

  6. Inspection and Refunds:

    • Once the returned wheels are received and inspected, a refund will be issued to the original payment method.
    • The inspection process can take a few business days.
    • Refunds are usually processed within a specified period, such as 5-10 business days after inspection.

  7. Non-Returnable Items:

    • Custom or special-order wheels may not be returnable.
    • Wheels that have been damaged due to improper handling or installation are typically not eligible for return.

  8. Defective or Damaged Wheels:

    • If the wheels arrive damaged or defective, customers should report this immediately.

    • At 1upshift Gears, quality is our top priority. Every wheel is meticulously inspected by our expert staff before it ships out to ensure you receive only the best. Each wheel comes with a signature card from the team member who inspected it, reflecting our commitment to excellence and accountability.

      However, if you do receive a wheel that is defective or damaged, we’re here to make things right. Please contact us immediately at sales@rvrnwheel.com, and our dedicated support team will assist you with the return process.

      We will arrange for a replacement or a full refund and cover the return shipping costs for defective or incorrect items. Your satisfaction is our priority, and we strive to resolve any issues promptly and effectively.

      Thank you for choosing 1upshift Gears. We value your trust and are committed to providing you with exceptional service and top-quality products.

 

Privacy Policy Announcement

Welcome to 1 Up Shift Gears!

Your privacy is important to us. We are committed to protecting your personal information and ensuring your shopping experience with us is safe and secure.

What Information We Collect:

  • Personal details like name, email address, phone number, and shipping address.
  • Payment information for order processing.
  • Browsing data, including IP addresses and cookies.

How We Use Your Information:

  • To process and fulfill your orders.
  • To communicate with you about your order status and provide customer support.
  • To improve our website and services based on your feedback.
  • To send you promotional offers and updates if you opt-in to receive them.

How We Protect Your Information:

  • We use secure servers and encryption to safeguard your data.
  • Access to your personal information is restricted to authorized personnel only.

Third-Party Services:

  • We may share your information with third-party service providers (e.g., payment processors, shipping companies) only to the extent necessary to perform their functions.
  • We do not sell or rent your personal information to any third parties.

Your Rights:

  • You can access, update, or delete your personal information at any time by contacting us.
  • You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails.

Changes to Our Privacy Policy:

  • We may update our privacy policy from time to time. Any changes will be posted on this page, and you will be notified via email if they are significant.

Thank you for shopping with us! If you have any questions or concerns about our privacy policy, please contact us at hello@1upshiftgears.com